Device Guides


I can't install apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Search for similar apps or wait until the required app becomes available in your country.

Possible cause 2:

The selected app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

Find "Store"
Tap Store.
Find app
Tap the search icon.
Key in the name or subject of the required app and tap the search icon.
Tap the required app.
Install app
To install a free app, tap Install and follow the instructions on the screen to install the app.
To buy an app, tap the price and follow the instructions on the screen to install the app.
Return to the home screen
Tap the Home key to return to the home screen.

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