Device Guides


I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Bluetooth.

Possible cause 1:

Bluetooth is turned off on your mobile phone

Solution:

Turn on Bluetooth.

Find "Bluetooth"
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap Devices.
Tap Bluetooth.
Turn Bluetooth on or off
Tap the indicator below "Status" to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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