Device Guides


I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Nokia Lumia 930
Nokia Lumia 930

We found 6 possible causes:

  1. The distance between the two devices is too long
  2. Bluetooth is turned off on your mobile phone
  3. Bluetooth is turned off on the other device
  4. Bluetooth visibility is turned off on the other device
  5. There's an error on the other device
  6. The entered password is incorrect
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