Device Guides


Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Bluetooth and Bluetooth visibility.

Possible cause 2:

Bluetooth or Bluetooth visibility is turned off on your mobile phone

Solution:

Turn on Bluetooth and Bluetooth visibility.

Find "Bluetooth"
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap Devices.
Tap Bluetooth.
Turn Bluetooth on or off
Tap the indicator below "Status" to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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