Device Guides


I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.

Possible cause 1:

Incoming calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

Open phone
Tap the phone icon.
Divert all calls
Tap Dial pad.
Key in **21*+61411000321# and tap Call.
Tap Close.
Divert missed calls
Tap Dial pad.
Key in **61*+61411000321*20# and tap Call.
Tap Close.
Divert if unavailable
Tap Dial pad.
Key in **62*+61411000321# and tap Call.
Tap Close.
Divert if busy
Tap Dial pad.
Key in **62*+61411000321# and tap Call.
Tap Close.
Return to the home screen
Tap the Home key to return to the home screen.

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