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Search in Nokia Lumia 930
I can't receive messages on my voicemail
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Divert calls to your voicemail.

Step 1 of 14
1. Tap the phone icon.

Step 2 of 14
2. Tap Dial pad.

**21*+61411000321#
Step 3 of 14
3. Key in **21*+61411000321# and tap Call.

Step 4 of 14
4. Tap Close.

Step 5 of 14
5. Tap Dial pad.

**61*+61411000321*20#
Step 6 of 14
6. Key in **61*+61411000321*20# and tap Call.

Step 7 of 14
7. Tap Close.

Step 8 of 14
8. Tap Dial pad.

**62*+61411000321#
Step 9 of 14
9. Key in **62*+61411000321# and tap Call.

Step 10 of 14
10. Tap Close.

Step 11 of 14
11. Tap Dial pad.

**62*+61411000321#
Step 12 of 14
12. Key in **62*+61411000321# and tap Call.

Step 13 of 14
13. Tap Close.

Step 14 of 14
14. Tap the Home key to return to the home screen.
Possible cause 2:
Incoming calls aren't diverted to your voicemail
Solution:
Divert calls to your voicemail.
Open phone
Tap the phone icon.
Divert all calls
Tap Dial pad.
Key in **21*+61411000321# and tap Call.
Tap Close.
Divert missed calls
Tap Dial pad.
Key in **61*+61411000321*20# and tap Call.
Tap Close.
Divert if unavailable
Tap Dial pad.
Key in **62*+61411000321# and tap Call.
Tap Close.
Divert if busy
Tap Dial pad.
Key in **62*+61411000321# and tap Call.
Tap Close.
Return to the home screen
Tap the Home key to return to the home screen.