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Nokia Lumia 930

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Windows Phone 10.0

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Divert calls to your voicemail.

Step 1 of 14

1. Tap the phone icon.

Step 2 of 14

2. Tap Dial pad.

**21*+61411000321#

Step 3 of 14

3. Key in **21*+61411000321# and tap Call.

Step 4 of 14

4. Tap Close.

Step 5 of 14

5. Tap Dial pad.

**61*+61411000321*20#

Step 6 of 14

6. Key in **61*+61411000321*20# and tap Call.

Step 7 of 14

7. Tap Close.

Step 8 of 14

8. Tap Dial pad.

**62*+61411000321#

Step 9 of 14

9. Key in **62*+61411000321# and tap Call.

Step 10 of 14

10. Tap Close.

Step 11 of 14

11. Tap Dial pad.

**62*+61411000321#

Step 12 of 14

12. Key in **62*+61411000321# and tap Call.

Step 13 of 14

13. Tap Close.

Step 14 of 14

14. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Incoming calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

Open phone

Tap the phone icon.

Divert all calls

Tap Dial pad.

Key in **21*+61411000321# and tap Call.

Tap Close.

Divert missed calls

Tap Dial pad.

Key in **61*+61411000321*20# and tap Call.

Tap Close.

Divert if unavailable

Tap Dial pad.

Key in **62*+61411000321# and tap Call.

Tap Close.

Divert if busy

Tap Dial pad.

Key in **62*+61411000321# and tap Call.

Tap Close.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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