Device Guides


I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Incoming calls aren't diverted to your voicemail: Divert calls to your voicemail.

List view

1. Open phone

Tap the phone icon.

2. Divert all calls

Tap Dial pad.
Key in **21*+61411000321# and tap Call.
**21*+61411000321#
Tap Close.

3. Divert missed calls

Tap Dial pad.
Key in **61*+61411000321*20# and tap Call.
**61*+61411000321*20#
Tap Close.

4. Divert if unavailable

Tap Dial pad.
Key in **62*+61411000321# and tap Call.
**62*+61411000321#
Tap Close.

5. Divert if busy

Tap Dial pad.
Key in **62*+61411000321# and tap Call.
**62*+61411000321#
Tap Close.

6. Return to the home screen

Tap the Home key to return to the home screen.
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