Device Guides


No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on the message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Turn on the message tone.

Find "Messaging"
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap System.
Tap Notifications & actions.
Tap Messaging.
Turn on notifications
Tap the indicator below "Notifications to turn on the function.
Tap the indicator below "Show notification banners to turn on the function.
Select message tone
Tap the drop down list below "Notification sound".
Tap the play icon next to the required message tones to hear them.
Once you've found a message tone you like, tap the required message tone.
Return to the home screen
Tap the Home key to return to the home screen.

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