Device Guides


I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off phone lock code.

Possible cause 2:

The phone lock code is turned on

Solution:

Turn off phone lock code.

Find "Sign-in options"
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap Personalisation.
Tap Lock screen.
Tap Sign-in options.
Turn on use of phone lock code
Tap Add.
Tap New PIN and key in the required phone lock code.
Tap Confirm PIN and key in the phone lock code again.
Tap OK.
Turn off use of phone lock code
Tap Remove.
Tap Remove.
Return to the home screen
Tap the Home key to return to the home screen.

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