Device Guides

Nokia Lumia 820

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


set up your mobile phone for Exchange email.

Possible cause 3:

Your mobile phone hasn't been correctly set up for email

Solution:

set up your mobile phone for Exchange email.

1. Find "email+accounts"
Slide your finger left on the display.
Tap Settings.
Tap email+accounts.
2. Create new email account
Tap add an account.
Tap advanced setup.
3. Enter email address
Tap the field below Email address and key in your email address.
4. Enter password
Tap the field below Password and key in the password for the server.
Tap next.
5. Select account type
Tap Exchange ActiveSync.
6. Enter username
Tap the field below Username and key in your username.
7. Enter domain name
Tap the field below Domain and key in the domain name.
8. Enter server name
Tap the field below Server and key in the server name.
9. Turn SSL encryption on or off
Tap Server requires encrypted (SSL) connection to turn SSL encryption on or off.
When the box next to the menu item is ticked (V), the function is turned on.
10. Enter email account name
Tap the field below Account name and key in a name for the email account.
11. Select synchronisation setting
Tap the field below Download new content.
Tap the required period or manually.
Please note: Each time the phone connects to the server to synchronise, data charges will apply.
12. Select period for retrieving email
Tap the field below Download email from.
Tap the required period or any time.
13. Select data types
Tap Email, Contacts, Calendar and Tasks to turn synchronisation of each data type on or off.
When the box next to the menu item is ticked (V), synchronisation for that data type is turned on.
14. Activate email account
Tap sign in.
Wait a moment while your email account is activated.
15. Exit
Tap the Home key to return to standby mode.

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