Device Guides

Nokia Lumia 820

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

set up your mobile phone for Exchange email.

Step 1 of 22

1. Slide your finger left on the display.Tap Settings.

Step 2 of 22

2. Tap email+accounts.

Step 3 of 22

3. Tap add an account.

Step 4 of 22

4. Tap advanced setup.

Step 5 of 22

5. Tap the field below Email address and key in your email address.

Step 6 of 22

6. Tap the field below Password and key in the password for the server.

Step 7 of 22

7. Tap next.

Step 8 of 22

8. Tap Exchange ActiveSync.

Step 9 of 22

9. Tap the field below Username and key in your username.

Step 10 of 22

10. Tap the field below Domain and key in the domain name.

Step 11 of 22

11. Tap the field below Server and key in the server name.

Step 12 of 22

12. Tap Server requires encrypted (SSL) connection to turn SSL encryption on or off.

Step 13 of 22

13. When the box next to the menu item is ticked (V), the function is turned on.

Step 14 of 22

14. Tap the field below Account name and key in a name for the email account.

Step 15 of 22

15. Tap the field below Download new content.

Step 16 of 22

16. Tap the required period or manually.Please note: Each time the phone connects to the server to synchronise, data charges will apply.

Step 17 of 22

17. Tap the field below Download email from.

Step 18 of 22

18. Tap the required period or any time.

Step 19 of 22

19. Tap Email, Contacts, Calendar and Tasks to turn synchronisation of each data type on or off.

Step 20 of 22

20. When the box next to the menu item is ticked (V), synchronisation for that data type is turned on.

Step 21 of 22

21. Tap sign in.Wait a moment while your email account is activated.

Step 22 of 22

22. Tap the Home key to return to standby mode.

Did this solution solve the problem? Yes No

Possible cause 3:

Your mobile phone hasn't been correctly set up for email

Solution:

set up your mobile phone for Exchange email.

1. Find "email+accounts"

Slide your finger left on the display.
Tap Settings.

Tap email+accounts.

2. Create new email account

Tap add an account.

Tap advanced setup.

3. Enter email address

Tap the field below Email address and key in your email address.

4. Enter password

Tap the field below Password and key in the password for the server.

Tap next.

5. Select account type

Tap Exchange ActiveSync.

6. Enter username

Tap the field below Username and key in your username.

7. Enter domain name

Tap the field below Domain and key in the domain name.

8. Enter server name

Tap the field below Server and key in the server name.

9. Turn SSL encryption on or off

Tap Server requires encrypted (SSL) connection to turn SSL encryption on or off.

When the box next to the menu item is ticked (V), the function is turned on.

10. Enter email account name

Tap the field below Account name and key in a name for the email account.

11. Select synchronisation setting

Tap the field below Download new content.

Tap the required period or manually.
Please note: Each time the phone connects to the server to synchronise, data charges will apply.

12. Select period for retrieving email

Tap the field below Download email from.

Tap the required period or any time.

13. Select data types

Tap Email, Contacts, Calendar and Tasks to turn synchronisation of each data type on or off.

When the box next to the menu item is ticked (V), synchronisation for that data type is turned on.

14. Activate email account

Tap sign in.
Wait a moment while your email account is activated.

15. Exit

Tap the Home key to return to standby mode.

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