Device Guides

Nokia Lumia 820

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I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Search for similar apps or wait until the required app becomes available in your country.

Possible cause 1:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Find "Store"
Slide your finger left on the display.
Tap Store.
2. Find app
To search by category:
Tap the required category.
To search for an app:
Tap the search icon.
Key in the name of the required app and tap arrow right.
3. Download and install app
Tap the required app.
To install a free app:
Tap install.
To buy an app:
Tap buy.
Follow the instructions on the display to download and install the app.
Tap the Home key to return to standby mode.
4. Use app
Slide your finger left on the display.
If required, tap Games to see the list of games.
Tap the app you've just downloaded.
Follow the instructions on the display to use the app.

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