Device Guides

Nokia Lumia 820

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My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Choose message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Choose message tone.

1. Find "ringtones+sounds"
Slide your finger left on the display.
Tap Settings.
Tap ringtones+sounds.
2. Select message tone
Tap the field below New text or IM.
Tap the playback icon next to the different message tones to hear them.
Once you've found a message tone you like, tap the required message tone.
3. Exit
Tap the Home key to return to standby mode.

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