Device Guides

Nokia Lumia 635

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Write an email correctly.

Possible cause 2:

The email is written incorrectly

Solution:

Write an email correctly.

1. Create new email
Tap the required email account.
Tap the new email icon.
2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
3. Enter subject
Tap Subject and key in a subject.
4. Write text
Tap the text input field and write the required text.
5. Attach picture
Tap the attachment icon.
Go to the required folder.
Tap the required picture.
Tap the confirm icon.
6. Send the email
Tap the send icon when you've finished your email.
7. Return to the home screen
Tap the home icon to return to the home screen.

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