Device Guides
Nokia Lumia 635
Buy now
Search in Nokia Lumia 635
I can't use one of my apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The required app is damaged or deleted: Uninstall the required app and try to install it again.
List view
1. 1. Find "Store"
Tap Store.
2. 2. Find app
To search by category:
Slide your finger right on the display.
Tap the required category.
Slide your finger right on the display.
Tap the required category.
To search by name:
Tap the search icon.
Tap the search icon.
Key in the name of the required app and tap arrow right.
3. 3. Install app
Tap the required app.
To install a free app:
Tap install.
Tap install.
To buy an app:
Tap buy.
Tap buy.
Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.
Tap the home icon to return to the home screen.
4. 4. Use app
Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.
Tap the app you've just installed.
Follow the instructions on the display to use the app.
Would you like information for your {device-name}?