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Nokia Lumia 625

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Step 1 of 10

1. Tap the required email account.

Step 2 of 10

2. Tap the new email icon.

Step 3 of 10

3. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.Repeat the procedure to add more recipients.

Step 4 of 10

4. Tap Subject and key in a subject.

Step 5 of 10

5. Tap the text input field and write the required text.

Step 6 of 10

6. Tap the attachment icon.Go to the required folder.

Step 7 of 10

7. Tap the required picture.

Step 8 of 10

8. Tap the confirm icon.

Step 9 of 10

9. Tap the send icon when you've finished your email.

Step 10 of 10

10. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The email is written incorrectly

Solution:

Write an email correctly.

1. Create email

Tap the required email account.

Tap the new email icon.

2. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

3. Enter subject

Tap Subject and key in a subject.

4. Write text

Tap the text input field and write the required text.

5. Attach picture

Tap the attachment icon.
Go to the required folder.

Tap the required picture.

Tap the confirm icon.

6. Send the email

Tap the send icon when you've finished your email.

7. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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