Device Guides

Nokia Lumia 625

Search in Nokia Lumia 625

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the required app and try to install it again.

Step 1 of 11

1. Tap the Windows Phone Store icon

Step 2 of 11

2. To search by category:Tap the required category.

Step 3 of 11

3. To search by name:Tap the search icon.

Step 4 of 11

4. Key in the name of the required app and tap arrow right.

Step 5 of 11

5. Tap the required app.

Step 6 of 11

6. To install a free app:Tap install.

Step 7 of 11

7. To buy an app:Tap buy.

Step 8 of 11

8. Follow the instructions on the display to install the app.Tap the Home key to return to the home screen.

Step 9 of 11

9. Slide your finger left on the display.

Step 10 of 11

10. To see the list of games:Tap Games.

Step 11 of 11

11. Tap the app you've just installed.Follow the instructions on the display to use the app.

Did this solution solve the problem? Yes No

Possible cause 1:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Open Windows Phone Store

Tap the Windows Phone Store icon

2. Find app

To search by category:
Tap the required category.

To search by name:
Tap the search icon.

Key in the name of the required app and tap arrow right.

3. Install app

Tap the required app.

To install a free app:
Tap install.

To buy an app:
Tap buy.

Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.

4. Use app

Slide your finger left on the display.

To see the list of games:
Tap Games.

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

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