Device Guides

Nokia Lumia 625

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My mobile phone's touch screen doesn't work

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off screen lock.

Possible cause 1:

Screen lock is turned on


Turn off screen lock.

1. Choose option
Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
2. 1a - Turn screen lock on or off
To turn on the screen lock:
Briefly tap On/Off.
To turn off the screen lock:
Briefly tap On/Off.
Slide your finger upwards on the display.
3. 1b - Select setting for automatic key lock
Slide your finger left on the display.
Tap Settings.
Tap lock screen.
Tap the field below "Screen times out after".
Tap the required period.
Tap the Home key to return to the home screen.

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