Device Guides

Nokia Lumia 625

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Possible cause 1:

The phone lock code is turned on

Solution:

Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

1. Find "lock screen"
Slide your finger left on the display.
Tap Settings.
Tap lock screen.
2. Choose option
Choose one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
3. 2a - Turn on use of phone lock code
Tap the indicator next to "Pasword" until the function is turned on.
Key in the required phone lock code.
Tap the field below "Confirm password" and key in the phone lock code.
Tap done to confirm.
4. 2b - Turn off use of phone lock code
Tap the indicator next to "Pasword" until the function is turned off.
Enter the phone lock code to confirm.
5. Return to the home screen
Tap the Home key to return to the home screen.

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