Device Guides


It isn't possible to leave a voice message on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.Detailed instructions.

Possible cause 2:

Calls are not diverted to your voicemail

Solution:

Divert calls to your voicemail.Detailed instructions.

1. Find "Voice calls"
Tap the Menu key.
Scroll to Tools and tap the Navigation key.
Scroll to Settings and tap the Navigation key.
Scroll to Phone and tap the Navigation key.
Scroll to Call divert and tap the Navigation key.
Scroll to Voice calls and tap the Navigation key.
2. Select divert type
Highlight one of the following options:
All voice calls
If busy
If not answered
If out of reach
If not available
Tap the Navigation key.
3. Divert calls to voicemail
Scroll to Activate and tap the Navigation key.
Scroll to To voice mailbox and tap the Navigation key.
If you selected If not answered or If not available in step 2:
Highlight the required period and tap the Navigation key.
A request to divert calls to your voicemail is sent to the network.
4. Exit
Tap the Menu key to return to standby mode.

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