Device Guides


I can't send emails from my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for email.Detailed instructions.

Possible cause 1:

Your settings for sending emails are wrong

Solution:

Set up your mobile phone for email.Detailed instructions.

1. Find "Access points"
Tap the Menu key.
Scroll to Tools and tap the Navigation key.
Scroll to Settings and tap the Navigation key.
Scroll to Connection and tap the Navigation key.
Scroll to Access points and tap the Navigation key.
2. Create new data connection
Tap Options.
Scroll to New access point and tap the Navigation key.
3. Enter data connection name
Scroll to Connection name and tap the Navigation key.
Key in Optus email and tap the Navigation key.
4. Select data bearer
Scroll to Data bearer and tap the Navigation key.
Scroll to Packet data and tap the Navigation key.
5. Enter APN
Scroll to Access point name and tap the Navigation key.
Key in yesinternet and tap the Navigation key.
6. Save data connection
Tap Back to save the settings and return to the list of data connections.
Tap the Menu key to return to standby mode.
7. Find "E-mail"
Tap the Menu key.
Scroll to Communic. and tap the Navigation key.
Scroll to Messaging and tap the Navigation key.
Tap Options.
Scroll to Settings and tap the Navigation key.
Scroll to E-mail and tap the Navigation key.
8. Create new email account
Tap Options.
Scroll to New mailbox and tap the Navigation key.
9. Start setup
Tap the Navigation key.
Tap No.
10. Enter email address
Key in your email address and tap the Navigation key.
11. Enter password
Key in the password for your email account at your mail provider and tap the Navigation key.
12. Enter username
Key in the username for your email account and tap the Navigation key.
13. Select option
If this image is displayed:
Follow steps 14 through 18.
If this image is displayed:
Follow steps 19 through 29.
14. Select data connection for incoming email
Tap the Navigation key.
Highlight the required email account and tap the Navigation key.
Scroll to Connection settings and tap the Navigation key.
Scroll to Incoming e-mail and tap the Navigation key.
Scroll to Access point in use and tap the Navigation key.
Scroll to User defined and tap the Navigation key.
Scroll to Optus email and tap the Navigation key.
Tap Back.
15. Select data connection for outgoing email
Scroll to Outgoing e-mail and tap the Navigation key.
Scroll to Access point in use and tap the Navigation key.
Scroll to User defined and tap the Navigation key.
Scroll to Optus email and tap the Navigation key.
Tap Back twice.
16. Enter sender name
Scroll to User settings and tap the Navigation key.
Scroll to My name and tap the Navigation key.
Key in the required sender name and tap the Navigation key.
Tap Back.
17. Select setting for automatic retrieval of emails
Scroll to Automatic retrieval and tap the Navigation key.
Scroll to E-mail retrieval and tap the Navigation key.
Highlight Enabled, Only in home netw. or Disabled and tap the Navigation key.
If you select Enabled or Only in home netw.:
Tap the Navigation key to confirm.
18. Exit
Tap the Menu key to return to standby mode.
19. Select account type
Scroll to POP3/IMAP4 and tap the Navigation key.
Tap the Navigation key to confirm.
Scroll to POP3 and tap the Navigation key.
20. Enter incoming server
Key in the name or the IP address of your service provider's incoming server and tap the Navigation key.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
21. Turn off encryption of incoming email
Scroll to None and tap the Navigation key.
22. Enter outgoing server
Key in smtp.optusnet.com.au and tap the Navigation key.
23. Turn off encryption of outgoing email
Scroll to None and tap the Navigation key.
24. Enter outgoing port
Key in 25 and tap the Navigation key.
Tap the Navigation key.
25. Select data connection for incoming email
Highlight the required email account and tap the Navigation key.
Scroll to Connection settings and tap the Navigation key.
Scroll to Incoming e-mail and tap the Navigation key.
Scroll to Access point in use and tap the Navigation key.
Scroll to User defined and tap the Navigation key.
Scroll to Optus email and tap the Navigation key.
Tap Back.
26. Select data connection for outgoing email
Scroll to Outgoing e-mail and tap the Navigation key.
Scroll to Access point in use and tap the Navigation key.
Scroll to User defined and tap the Navigation key.
Scroll to Optus email and tap the Navigation key.
Tap Back twice.
27. Enter sender name
Scroll to User settings and tap the Navigation key.
Scroll to My name and tap the Navigation key.
Key in the required sender name and tap the Navigation key.
Tap Back.
28. Select setting for automatic retrieval of emails
Scroll to Automatic retrieval and tap the Navigation key.
Scroll to E-mail retrieval and tap the Navigation key.
Highlight Enabled, Only in home netw. or Disabled and tap the Navigation key.
If you select Enabled or Only in home netw.:
Tap the Navigation key to confirm.
29. Exit
Tap the Menu key to return to standby mode.

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