Device Guides


A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Nokia E63
Nokia E63

We found 6 possible causes:

  1. Bluetooth isn't turned on on your mobile phone
  2. Bluetooth visibility isn't turned on on your mobile phone
  3. The distance between the two devices is too long
  4. The required Bluetooth service isn't supported by your mobile phone
  5. The two Bluetooth devices are incompatible
  6. The wrong passkey is used
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks