Device Guides

I can't use my modem as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Remove Wi-Fi Hotspot from Windows.

Possible cause 4:

The Wi-Fi Hotspot password has been changed


Remove Wi-Fi Hotspot from Windows.

Change Wi-Fi Hotspot password
Click Wireless.
Click the field next to "Passphrase" and key in the required password for your Wi-Fi Hotspot.
Click Apply.
Remove Wi-Fi Hotspot in Windows
Click the network icon.
Click Network Settings.
Click Manage known networks.
Click the required Wi-Fi network.
Click Forget.
Please note: the internet connection is ended and you need to establish a wireless internet connection again with the new settings.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks