Device Guides


The internet connection is intermittent

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Change Wi-Fi Hotspot channel.

Possible cause 2:

The wireless connection to the modem Wi-Fi Hotspot is unstable

Solution:

Change Wi-Fi Hotspot channel.

View channel information
Click ADVANCED.
Click Administration.
Click Wireless Channel.
The channel information is displayed. If many devices are using the same channel, it may slow down the connection.
The channel information is displayed.
If many devices are using the same channel, it may slow down the connection.
Change Wi-Fi Hotspot channel
Click Change Channel.
Click the drop down list next to "Channel".
Click the required channel.
Click Apply. You can now establish a connection to your Wi-Fi Hotspot using the new channel.

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