Device Guides
I can't use my modem as a Wi-Fi Hotspot
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
The modem settings are wrong: Restore factory default settings.
List view
1. Restore factory default settings
Turn the back of your modem towards you.
Tap and hold the Factory reset button for about 7 seconds using a sharp-pointed object (such as a paper clip). Wait while your modem restores the factory default settings.