Device Guides
NETGEAR CG3000 V2
Buy now
Search in NETGEAR CG3000 V2
I can't turn on my modem
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your modem hasn't been connected correctly: Remove all cables from your modem and reconnect them making sure they are connected properly in the correct sockets and ports. See how to connect your modem correctly.
List view
1. Connect cable connection
Turn the back of your modem towards you.
Connect the coaxial cable to the coaxial port.
Connect the power supply to the power plug.
Connect one end of the yellow network cable to the "LAN" port in your modem and the other end to your computer.
You can also establish a wireless connection to your modem.
2. Turn on modem
Tap On/Off to turn on your modem.
3. Start configuration of your modem
Open a browser and go to https://newmodem.optusnet.com.au
Click Username and key in your username for OptusNet.
The username for OptusNet is your email address, eg. johncitizen@optusnet.com.au.
Click Password and key in your password for OptusNet.
Click Login.
Click Validate.
Step 8 of 10
Click Password and key in your password for OptusNet.
Step 9 of 10
Click Login.
Step 10 of 10
Click Validate.
Would you like information for your {device-name}?