Device Guides


The internet connection speed is lower than expected

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your router is set to use the wrong network mode: Turn on automatic network mode selection.

List view

1. Find "Preferences"

Click Settings.
Click NETWORK.
Click Preferences.

2. Choose network mode

Click the drop down list next to "Network Mode".
Click the required network mode.
There may be different network modes available depending on where you are. If you set your router to the fastest network mode, it will always find the network with the highest data speed and best signal.
Click Submit.
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