Device Guides
I can't establish a wireless connection to my router
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot: Change the name of your Wi-Fi Hotspot.
List view
1. Find "OPTIONS"
Click WiFi.
Click OPTIONS.
2. Change Wi-Fi Hotspot name
Click the field next to "WiFi name" and key in the required name for your Wi-Fi Hotspot.
Click Submit.
Click Submit.
Please note the internet connection is ended and you need to establish an internet connection again with the new settings.