Device Guides

My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Possible cause 2:

The screen lock is turned on


Turn off the screen lock.

Turn on screen lock
Briefly tap On/Off.
Turn off screen lock
Briefly tap On/Off and slide you finger upwards on the screen.
Set automatic screen lock
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap Personalisation.
Tap Lock screen.
Tap the drop down list below "Screen times out after".
Tap the required setting.
Return to the home screen
Tap the Home key to return to the home screen.

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