Device Guides

Microsoft Lumia 640

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I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Microsoft Lumia 640
Microsoft Lumia 640

We found 10 possible causes:

  1. Flight mode is turned on
  2. No credit on your prepaid phone card
  3. You've turned on manual network selection and are out of range of the selected network
  4. You number has been suspended due to non-payment
  5. There may be a temporary network problem
  6. There's an error at the receiving end
  7. Poor or no network coverage
  8. Fixed dialing is turned on
  9. You're abroad and roaming isn't included in your rate plan
  10. Your mobile phone is set to connect to 4G networks only
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