Device Guides

Microsoft Lumia 640

Search in Microsoft Lumia 640

I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Search for similar apps or wait until the required app becomes available in your country.

Step 1 of 9

1. Tap Store.

Step 2 of 9

2. To search by category:Slide your finger right on the display.Tap the required category.

Step 3 of 9

3. To search by name:Tap the search icon.

Step 4 of 9

4. Key in the name of the required app and tap arrow right.

Step 5 of 9

5. Tap the required app.

Step 6 of 9

6. To install a free app:Tap install.

Step 7 of 9

7. To buy an app:Tap buy.

Step 8 of 9

8. Follow the instructions on the display to install the app.Tap the home icon to return to the home screen.

Step 9 of 9

9. Slide your finger left on the display to open the main menu.Tap the app you've just installed.Follow the instructions on the display to use the app.

Did this solution solve the problem? Yes No

Possible cause 1:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Find "Store"

Tap Store.

2. Find app

To search by category:
Slide your finger right on the display.
Tap the required category.

To search by name:
Tap the search icon.

Key in the name of the required app and tap arrow right.

3. Install app

Tap the required app.

To install a free app:
Tap install.

To buy an app:
Tap buy.

Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.

4. Use app

Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

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