Device Guides

Search in Microsoft Lumia 640
I can't install an app
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Search for similar apps or wait until the required app becomes available in your country.
1. Tap Store.
2. To search by category:Slide your finger right on the display.Tap the required category.
3. To search by name:Tap the search icon.
4. Key in the name of the required app and tap arrow right.
5. Tap the required app.
6. To install a free app:Tap install.
7. To buy an app:Tap buy.
8. Follow the instructions on the display to install the app.Tap the home icon to return to the home screen.
9. Slide your finger left on the display to open the main menu.Tap the app you've just installed.Follow the instructions on the display to use the app.
Possible cause 4:
The required app isn't available in your country
Solution:
Search for similar apps or wait until the required app becomes available in your country.
Slide your finger right on the display.
Tap the required category.
Tap the search icon.
Tap install.
Tap buy.
Tap the home icon to return to the home screen.
Tap the app you've just installed.
Follow the instructions on the display to use the app.