Device Guides

Microsoft Lumia 640

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Divert calls to your voicemail.

Possible cause 2:

Calls aren't diverted to your voicemail


Divert calls to your voicemail.

1. Find "set"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap network+.
Tap set.
2. Select divert type
The current settings will be displayed.
Tap the field below one of the following divert types:
All calls
When I don't answer
When I'm busy
When I can't be reached
3. Enter the voicemail number
Tap enter number.
Key in +61411000321 and tap the confirm icon.
4. Divert calls to voicemail
Tap the divert type until the function is turned on.
5. Return to the home screen
Tap the home icon to return to the home screen.

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