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I can't access the internet
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Connect to Wi-Fi network.
Step 1 of 6
1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.
Step 2 of 6
2. Tap Wi-Fi.
Step 3 of 6
3. Tap the indicator next to "Wi-Fi" until the function is turned on.
Step 4 of 6
4. A list of Wi-Fi networks within range is displayed.Tap the required Wi-Fi network.
Step 5 of 6
5. Follow the instructions on the display to select security settings, if required.Tap Connect.
Step 6 of 6
6. Tap the Home key to return to the home screen.
Possible cause 2:
No connection to a Wi-Fi network is established
Solution:
Connect to Wi-Fi network.
1. Find "Wi-Fi"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap the settings icon.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" until the function is turned on.
3. Connect to Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.
Tap the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Tap Connect.
Tap Connect.
4. Return to the home screen
Tap the Home key to return to the home screen.