Device Guides

I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Connect to Wi-Fi network.

Possible cause 2:

No connection to a Wi-Fi network is established


Connect to Wi-Fi network.

1. Find "Wi-Fi"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" until the function is turned on.
3. Connect to Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Tap Connect.
4. Return to the home screen
Tap the Home key to return to the home screen.

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