This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Set up your mobile phone and computer for tethering.
Step 1 of 8
1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.
Step 2 of 8
2. Tap General.
Step 3 of 8
3. Tap PC connection.
Step 4 of 8
4. Tap Select USB connection method.
Step 5 of 8
5. Tap Tethering.
Step 6 of 8
6. Connect the data cable to the phone socket and to your computer's USB port.
Step 7 of 8
7. Tap OK.
Step 8 of 8
8. An internet connection from your computer via your mobile phone is automatically established.When the connection is established, you can access the internet from your computer.
Your computer and phone haven't been set up for tethering correctly
Solution:
Set up your mobile phone and computer for tethering.
1. Select USB connection setting
Slide your finger down the display starting from the top edge of your mobile phone. Tap the settings icon.
Tap General.
Tap PC connection.
Tap Select USB connection method.
Tap Tethering.
2. Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
Tap OK.
3. Establish connection
An internet connection from your computer via your mobile phone is automatically established. When the connection is established, you can access the internet from your computer.
