This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Enter the correct password.
Step 1 of 13
1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.
Step 2 of 13
2. Tap Networks.
Step 3 of 13
3. Tap Tethering & networks.
Step 4 of 13
4. Tap Wi-Fi hotspot.
Step 5 of 13
5. Tap Set up Wi-Fi hotspot.
Step 6 of 13
6. Key in the required name for the Wi-Fi Hotspot.Tap the drop down list below "Security".
Step 7 of 13
7. If you don't want to password protect your Hotspot:Tap Open.
Step 8 of 13
8. If you want to password protect your Hotspot:Tap WPA2 PSK.
Step 9 of 13
9. Tap the field below "Password" and key in the required password.
Step 10 of 13
10. Tap Save.
Step 11 of 13
11. Tap the indicator next to "Wi-Fi hotspot" until the function is turned on.
Step 12 of 13
12. Do the following on the device which is to connect to your Wi-Fi Hotspot:Turn on Wi-Fi.Find the list of available Wi-Fi networks.Select the network name you keyed in in step 2.Key in the password you selected in step 2 and establish a connection to the Wi-Fi Hotspot.When the connection is established, you can access the internet from the other device.
Step 13 of 13
13. Tap the Home key to return to the home screen.
The wrong password is entered on the device you want to connect from.
Solution:
Enter the correct password.
1. Find "Set up Wi-Fi hotspot"
Slide your finger down the display starting from the top edge of your mobile phone. Tap the settings icon.
Tap Networks.
Tap Tethering & networks.
Tap Wi-Fi hotspot.
Tap Set up Wi-Fi hotspot.
2. Select Wi-Fi Hotspot settings
Key in the required name for the Wi-Fi Hotspot. Tap the drop down list below "Security".
If you don't want to password protect your Hotspot: Tap Open.
If you want to password protect your Hotspot: Tap WPA2 PSK.
Tap the field below "Password" and key in the required password.
Tap Save.
3. Turn on Wi-Fi Hotspot
Tap the indicator next to "Wi-Fi hotspot" until the function is turned on.
4. Establish connection
Do the following on the device which is to connect to your Wi-Fi Hotspot: Turn on Wi-Fi. Find the list of available Wi-Fi networks. Select the network name you keyed in in step 2. Key in the password you selected in step 2 and establish a connection to the Wi-Fi Hotspot. When the connection is established, you can access the internet from the other device.
