Device Guides

Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on Bluetooth visibility.

Possible cause 4:

Bluetooth visibility isn't turned on on your mobile phone


Turn on Bluetooth visibility.

1. Find "Bluetooth"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Networks.
Tap Bluetooth.
2. Turn Bluetooth on or off
Tap the indicator next to "Bluetooth" to turn the function on or off.
If you turn on the function:
Tap the name of your mobile phone to turn Bluetooth visibility on or off.
3. Return to the home screen
Tap the Home key to return to the home screen.

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