This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Turn on automatic network selection.
Step 1 of 10
1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.
Step 2 of 10
2. Tap Networks.
Step 3 of 10
3. Tap Tethering & networks.
Step 4 of 10
4. Tap Mobile networks.
Step 5 of 10
5. Tap Network operators.
Step 6 of 10
6. Your mobile phone will search for networks within range.Choose one of the following options:Select network manually, go to 2a.Select network automatically, go to 2b.
Step 7 of 10
7. Tap Search networks.
Step 8 of 10
8. Tap the required network.Your display will tell you if you've access to the network you've chosen.
Step 9 of 10
9. Tap Select automatically.
Step 10 of 10
10. Tap the Home key to return to the home screen.
You've turned on manual network selection and are out of range of the selected network
Solution:
Turn on automatic network selection.
1. Find "Network operators"
Slide your finger down the display starting from the top edge of your mobile phone. Tap the settings icon.
Tap Networks.
Tap Tethering & networks.
Tap Mobile networks.
Tap Network operators.
2. Select option
Your mobile phone will search for networks within range. Choose one of the following options: Select network manually, go to 2a. Select network automatically, go to 2b.
3. 2a - Select network manually
Tap Search networks.
Tap the required network. Your display will tell you if you've access to the network you've chosen.
