Device Guides
I can't use my mobile phone's internet connection
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
There's an error in the operating system on your mobile phone: Restart your mobile phone.
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1. Restart your mobile phone
Tap the key on the side of your mobile phone.
Remove the battery holder from your mobile phone and wait for 10-15 seconds.
Insert the battery and turn on your mobile phone again.
See how to insert the battery and turn on your mobile phone.
Insert the battery and turn on your mobile phone again.
See how to insert the battery and turn on your mobile phone.