Device Guides
LG G5
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Accounts & sync"
2. Create new email account
3. Enter email address and password
4. Enter server address
5. Enter domain name
6. Enter port number
7. Enter username
8. Turn SSL encryption on or off
9. Turn email notifications on or off
10. Turn contact synchronisation on or off
11. Turn calendar synchronisation on or off
12. Select period for email synchronisation
13. Select period for email synchronisation
14. Enter account name
15. Finish setup
16. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap General.
Tap Accounts & sync.
Tap ADD ACCOUNT.
Tap Microsoft Exchange.
Tap the field below "E-MAIL ADDRESS" and key in your email address.
Tap PASSWORD and key in the password for your email account.
Tap NEXT.
Tap the field below "SERVER ADDRESS" and key in the server address.
Tap the field below "DOMAIN" and key in the domain name.
Tap the field below "PORT NUMBER" and key in the required port number.
Tap the field below "USERNAME" and key in the username for your email account.
Tap the indicator next to "Use secure connection (SSL)" to turn the function on or off.
If you turn on the function, tap Add and follow the instructions on the screen to install the required certificate.
Tap NEXT.
Tap the indicator next to "E-mail" to turn the function on or off.
Tap the indicator next to "Contacts" to turn the function on or off.
Tap the indicator next to "Calendar" to turn the function on or off.
Tap the drop down list below "Sync schedule".
Tap the required setting.
Tap the drop down list below "Email sync period".
Tap the required setting.
Tap NEXT.
Tap the field below "ACCOUNT NAME" and key in the required name.
Tap DONE.
Tap the Home key to return to the home screen.
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