Device Guides
LG G5
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Accounts & sync"
2. Create new email account
3. Enter email address and password
4. Select server type
5. Enter incoming server
6. Turn off encryption of incoming email
7. Enter incoming port number
8. Enter username
9. Turn deletion of email on server on or off
10. Enter incoming server
11. Turn off encryption of outgoing email
12. Enter outgoing port number
13. Turn off SMTP authentication
14. Enter account name
15. Enter sender name
16. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap General.
Tap Accounts & sync.
Tap ADD ACCOUNT.
Tap E-mail.
Tap Other.
Tap the field below "E-MAIL ADDRESS" and key in your email address.
Tap the field below "PASSWORD" and key in the password for your email account.
Tap NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap POP3.
Tap NEXT.
Tap the field below "POP3 SERVER" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap the drop down list below "SECURITY TYPE".
Tap Off to turn off the function.
Tap the field below "PORT NUMBER" and key in 110.
Tap the field below "USERNAME" and key in the username for your email account.
Tap DELETE FROM SERVER.
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When I delete from trash box to delete email on the server when deleting them on your mobile phone.
Tap NEXT.
Tap the field below "SMTP SERVER" and key in smtp.optusnet.com.au.
Tap the drop down list below "SECURITY TYPE".
Tap Off to turn off the function.
Tap the field below "PORT NUMBER" and key in 25.
Tap the indicator next to "Sign-in required" to turn off the function.
Tap NEXT.
Tap the field below "ACCOUNT NAME" and key in the required name.
Tap the field below "YOUR NAME" and key in the required sender name.
Tap DONE.
Tap the Home key to return to the home screen.
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