Device Guides

I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The camera isn't used correctly: See how to use the phone camera.

List view

1. Open the camera

Tap the camera icon.

2. Turn flash on or off

Tap the flash icon repeatedly to select the required setting.

3. Turn HDR on or off

Tap the menu icon.
Tap the HDR icon to turn the setting on or off.

4. Select picture format

Tap the menu icon.
Press the format/quality icon.
Tap the required picture format.

5. Take a picture

Point the camera lens at the back of your mobile phone at the required object.
Tap the take picture icon.

6. Return to the home screen

Tap the Home key to return to the home screen.
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