Device Guides
I can't take pictures using the camera
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The camera isn't used correctly: See how to use the phone camera.
List view
1. Open the camera
Tap the camera icon.
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2. Turn flash on or off
Tap the flash icon repeatedly to select the required setting.
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3. Turn HDR on or off
Tap the menu icon.
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Tap the HDR icon to turn the setting on or off.
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4. Select picture format
Tap the menu icon.
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Press the format/quality icon.
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Tap the required picture format.
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5. Take a picture
Point the camera lens at the back of your mobile phone at the required object.
Tap the take picture icon.
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6. Return to the home screen
Tap the Home key to return to the home screen.
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