Device Guides


My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

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1. Restart your mobile phone

Tap the key on the side of your mobile phone.
Remove the battery holder from your mobile phone and wait for 10-15 seconds.
Insert the battery and turn on your mobile phone again.
See how to insert the battery and turn on your mobile phone.
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