Device Guides
LG G5
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Select screen lock"
2. Create phone lock code using a pattern
3. Select PIN
4. Turn off use of phone lock code
5. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Display.
Tap Lock screen.
Tap Select screen lock.
Tap Pattern.
Tap the required setting.
Tap NEXT.
Slide your finger across the screen to connect at least four points and tap NEXT.
Repeat the selected phone lock code and tap CONFIRM.
Tap NEXT.
Key in a four-digit PIN and tap NEXT.
Key in the PIN again and tap OK.
Tap the required setting.
Tap OK.
Tap Select screen lock and key in the current phone lock code.
Tap None.
Tap CHANGE.
Tap the Home key to return to the home screen.
Would you like information for your {device-name}?