Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an MMS to another recipient to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Create MMS
Tap the message icon.
Tap the new message icon.
2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
3. Write the text
Tap Enter message.
Write the text for your MMS.
4. Insert pictures, video clips and audio files
Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
5. 4a - Insert a picture
Tap Image.
Go to the required folder.
Tap the required picture.
6. 4b - Insert video clip
Tap Video.
Go to the required folder.
Tap the required video clip.
7. 4c - Insert audio file
Tap Audio.
Go to the required folder.
Tap the required audio file.
8. Send the MMS
Tap Send when you've finished your MMS.
9. Return to the home screen
Tap the home icon to return to the home screen.

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