Device Guides


I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

There's no internet connection: Check if you can access the internet by loading a website in the phone browser. If you can't access the internet, you need to use the troubleshooting guide that solves your problem with accessing the internet.

List view

1. 1. Open internet browser

Tap the browser icon.

2. 2. Enter web address

Tap the address bar.
Key in the address of the required website and tap Go.

3. 3. Add current website to your bookmarks

Tap the menu icon.
Tap Add to bookmarks.
Edit the name of the bookmark and tap OK.

4. 4. Go to bookmark

Tap the bookmarks icon.
Tap the required bookmark.

5. 5. Return to the home screen

Tap the home icon to return to the home screen.
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