Device Guides
I can't use one of my apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 5:
You've got a new phone number: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your phone number.
List view
1. 1. Find "Play Store"
Tap the menu icon.
Tap Play Store.
2. 2. Find app
Tap APPS or GAMES.
To search by category:
Tap CATEGORIES.
Go to the required category.
Tap CATEGORIES.
Go to the required category.
To search by name:
Tap Google play.
Tap Google play.
Key in the name of the required app and tap the search icon.
3. 3. Install app
Tap the required app.
To install a free app:
Tap INSTALL.
Tap INSTALL.
Tap ACCEPT.
To buy an app:
Tap the price.
Tap the price.
Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.
Tap the home icon to return to the home screen.
4. 4. Use app
Tap the menu icon.
Tap the app you've just installed.
Follow the instructions on the display to use the app.
Follow the instructions on the display to use the app.