Device Guides

I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on GPS.

Possible cause 1:

GPS has been turned off


Turn on GPS.

1. Find "Location"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap General.
Tap Location.
2. Turn GPS on or off
Tap the indicator next to "Location" to turn the function on or off.
If you turn on the function:
Tap Mode.
Continue to step 3.
If you turn off the function:
Continue to step 5.
3. Choose option
Choose one of the following options:
Turn on satellite-based and network-based GPS, go to 3a.
Turn on network-based GPS, go to 3b.
Turn on satellite-based GPS, go to 3c.
4. 3a - Turn on satellite-based and network-based GPS
Tap High accuracy (GPS and networks).
5. 3b - Turn on network-based GPS
Tap Battery saving (Networks only).
6. 3c - Turn on satellite-based GPS
Tap Device sensors only (GPS only).
7. Save settings
Tap the return icon.
8. Turn geotagging for pictures and video clips on or off
Tap Camera to turn the function on or off.
9. Return to the home screen
Tap the home icon to return to the home screen.

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