Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

The audio file is damaged: Try downloading the audio file again. Then you can transfer the audio file to your mobile phone.

List view

1. 1. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

2. 2. Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the USB icon.
Tap Media device (MTP) until the function is turned on.

3. 3. Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.
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