Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Transfer audio files from your computer to your mobile phone.

Possible cause 1:

No audio files have been transferred to your mobile phone

Solution:

Transfer audio files from your computer to your mobile phone.

1. Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
2. Select USB connection setting
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the USB icon.
Tap Media device (MTP) until the function is turned on.
3. Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.

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