Device Guides


I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on data roaming. Please note: you may induce additional costs by turning on data roaming.

Possible cause 1:

You're abroad and data roaming is turned off on your mobile phone

Solution:

Turn on data roaming. Please note: you may induce additional costs by turning on data roaming.

1. Find "Mobile networks"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Networks.
Tap More.
Tap Mobile networks.
2. Turn data roaming on or off
Tap Data roaming to turn the function on or off.
If you turn on data roaming:
Tap YES to confirm.
3. Return to the home screen
Tap the home icon to return to the home screen.

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