Device Guides


I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 5:

Wi-Fi isn't turned on on your mobile phone: Turn on Wi-Fi.

List view

1. 1. Find "Wi-Fi"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Networks.
Tap Wi-Fi.

2. 2. Turn on Wi-Fi

Tap the indicator next to "Wi-Fi" until the function is turned on.

3. 3. Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Tap CONNECT.

4. 4. Return to the home screen

Tap the home icon to return to the home screen.
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