Device Guides


Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Bluetooth.

Possible cause 2:

Bluetooth isn't turned on on your mobile phone

Solution:

Turn on Bluetooth.

1. Find "Bluetooth"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Networks.
Tap Bluetooth.
2. Turn Bluetooth on or off
Tap the indicator next to "Bluetooth" to turn the function on or off.
3. Return to the home screen
Tap the home icon to return to the home screen.

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