Device Guides


I can't receive any calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Call divert is turned on: Turn off call divert.

List view

1. 1. Find "Call forwarding"

Tap the phone icon.
Tap Dial.
Tap the menu icon.
Tap Call settings.
Tap Call forwarding.

2. 2. Cancel all diverts

After a moment the current settings are displayed.
LG G4
Tap each of the following options:
Always forward
Busy
Unanswered
Unreachable
Tap TURN OFF.
Repeat until all diverts have been turned off.

3. 3. Return to the home screen

Tap the home icon to return to the home screen.
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